Refund & Cancellation

REFUNDS & CANCELLATION POLICY applicable for all interfaces of I’mprisha by PRISHA BOUTIQUE (mobile applications, digital mediums, social websites and applications, I’mprisha by PRISHA BOUTIQUE and other company owned websites and offline order fulfilment centres (stitching operations centres)

The details of the customer opted and custom-made products, services or product specifications (weight, stitching seam strength, colours and tints, handwork details, sizes and measurements, etc.) as mentioned on I’mprisha by PRISHA BOUTIQUE digital / online mediums (All company owned and related Mobile applications, Digital Online Websites and Company owned social mediums – hereby collectively referred to as ‘I’mprisha by PRISHA BOUTIQUE Interfaces’) and offline fulfilment centres are only approximate values as they are custom fit measurements and may differ based on fabric quality and specifications.

The usage of any and all of the ‘I’mprisha by PRISHA BOUTIQUE Interfaces’ at any point of time, warrants your acceptance of the latest terms in this disclaimer, the clauses of which can change from time to time, due to any updates operational or regulatory requirements.

Products, services or product specifications on ‘I’mprisha by PRISHA BOUTIQUE Interfaces’ are designer styled, hand designed and made, hand crafted and accessories may be hand-picked from various parts of India and other parts of the world, as feasible from time to time. Due to the intricate nature of the products available on our website, including the options to design your own fashion designs and getting them stitched through the ‘I’mprisha by PRISHA BOUTIQUE Interfaces’, we make sure that what you see is as close to the real thing as possible. However, due to the online nature of the custom-designed and custom-fit workflow of the order and the related interactions and engagement model of our mobile app and offline stitching/costume fabrication services, there may be variations in the colours of fabrics, dyes, designs, prints or embroideries of the image you see on your monitor and the actual product. The customer agrees to this fact of variation of colour, texture, fabric and cloth stretch, shape or nature of the fabric, threads, accessories due to the online nature of all such transactions on I’mprisha by PRISHA BOUTIQUE interfaces. The outcome of the dress and garment at I’mprisha by PRISHA BOUTIQUE is dependent on various factors including the skill of the workers and the clarity of the communication between I’mprisha by PRISHA BOUTIQUE and the customer pertaining to the details of the order conveyed through the digital manner of its communication, acceptance and execution.

This is due to the nature of fabric dyes, variations in sizes due to the inherent fabric specification variations (such as stretch/variations and sag), whether at the time of manual stitching of your ordered item, dyeing and other differences in display outputs due to lighting, digital photography, colour settings and capabilities of computer monitors.

Refunds on products and services provided:

RETURN POLICY ON READY TO WEAR: [Saree, Kurtis, Ready to Wear Dresses & Ready made Blouses]

Customer can return or ask for refund within 7 days of delivery date. Customer should return in original packing along with all tags and bill. Once product is received to us, We will initiate refund within 4 working days to original payment method.

RETURN POLICY ON CUSTOM TAILORING

Since each garment ordered with I’mprisha by PRISHA BOUTIQUE is completely customized to the measurement, style preferences, look and finish as opted and referenced by the customer to the best information of the staff / partners at I’mprisha by PRISHA BOUTIQUE, refunds will not be permitted on the orders once placed. Hence the garments are made to stitched fit as per the desire and need of the said customer, to the extent possible by I’mprisha by PRISHA BOUTIQUE.

Please call our customer support team at +91 8149397409 for any queries related to your orders. Our process audit team will decide on the outcome of the issue analysis and the customer will be notified on the same.

Refunds, if any and due to any issues found attributable to I’mprisha by PRISHA BOUTIQUE team after due clearance as per the grievance redressal clearance process at I’mprisha by PRISHA BOUTIQUE through the customer support team, will only be in the form of Gift Vouchers. The process of issuance of Gift Vouchers usually takes 7-10 working days from the management approval date. The value of such gift vouchers will be limited to Rs. 2,500 OR actual cost of items (whichever is lower), irrespective of the value of the order placed including the costs of materials involved.

No cash / online refunds will be issued at any time.

Terms for Cancellations of orders:

All orders placed by the customer can be cancelled, except for the following scenarios:

The order has been placed with the Fulfilment centre for processing

The fabric for the order has been washed/ironed/cut/stitched

Work on the order has already begun which includes any form of stitching, cutting, fashion designer designing, and other such activities related to the order

In all cases of ambiguity, I’mprisha by PRISHA BOUTIQUE reserves the right to decide the possibility of cancellation of the order from case-to-case basis

In such possible cases of cancellation of orders, where permitted as per clauses above, I’mprisha by PRISHA BOUTIQUE reserves the right to reimburse the amounts pertaining to the advance amount collected till such time, except for the cost paid for fabrics, transport, logistics and other incidental charges expended to service the order till such time.

 

I’mprisha by PRISHA BOUTIQUE will consider a refund only in the following case:

If the fabric supplier(s) who provides the fabrics on I’mprisha by PRISHA BOUTIQUE’s own platform, as a third-party service, has a Fabric return policy and the respective fabric supplier accepts the return or refund as per their own fabric return and refund policies. The time frame for such a grievance to be reported will be commensurate to the fabric provider’s own prescribed return and refund policies.

In such possible cases of cancellation of orders, where permitted as per clauses above, I’mprisha by PRISHA BOUTIQUE reserves the right to reimburse the amounts pertaining to the advance amount collected till such time, except for the cost paid for fabrics, transport, logistics and other incidental charges expended to service the order till such time.

It is to be noted, that if the Fabric provider doesn’t accept the return or replacement of the fabric, I’mprisha by PRISHA BOUTIQUE will not be able to make any such refund or replacement at its own behest at any point of time.

Terms for Replacement and Alterations:

If I’mprisha by PRISHA BOUTIQUE misplaces any fabric or garment, then the liability of I’mprisha by PRISHA BOUTIQUEis limited to the replacement of the monetary value of the fabric OR replacement of the similar fabric, subject to sufficient proof of purchase value of the fabric is provided by the customer.

If the customer is not satisfied with any of the garment’s design or fitting, and the customer intends to cancel the order, the liability of I’mprisha by PRISHA BOUTIQUE is limited up to INR Rs. 3,000/- only or the refund of the stitching charges component of the pricing, whichever is higher. In case of the fabric cost being included as a part of the refund, the garment will be retained as I’mprisha by PRISHA BOUTIQUE property for further audit and quality purposes.

Any alterations to the size of the dress is provided free of cost if the customer walks into any of our centres and the dress / garment has the required cloth available in the stitched seams for such alterations to be possible.

Alterations will always be for a size / measurement change as mentioned in the above clause and will not be for any style change or change in any main style of the garment. E.g.: Making a full sleeve into a sleeveless blouse, will not be termed as an alteration.

The customer confirms that she/he has taken precaution to ensure that the measurements for each personalised fashion order has been submitted and mentioned in the app with due caution and verification.

In cases of outstation orders (where I’mprisha by PRISHA BOUTIQUEdoesn’t provide a pickup and delivery service), any alterations beyond a 7-day timeline (from the date of delivery of the finished garment) will need the customer to bear the shipping costs for the alterations to be done at the nearest I’mprisha by PRISHA BOUTIQUEcentre.

Any pickup and delivery service for any alterations beyond the 7-day timeline in pin codes served by I’mprisha by PRISHA BOUTIQUEfor pickup/delivery service from time to time,, will be charged extra as per the charges decided by the management of I’mprisha by PRISHA BOUTIQUEfrom time to time. Customer can avail of such paid services at their known discretion.

Any items or orders stitched at a discounted cost while applying a coupon code or discount code are not refundable under any circumstance.

You can email us at: support@imprisha.com or call us on +91 814-9397-409  for any queries regarding these terms.